Soliciting feedback via employee surveys provides valuable insight into this environment. Employee surveys are a powerful method of diagnosing organizational effectiveness and—when implemented in a meaningful, tactical manner—a crucial first step in creating a thriving, healthy workplace environment.
Our e4Survey® was created to address the core aspects of the eC²® model—service principles, learning and development, leadership, processes, communication and employee engagement. The signature e4Survey® questions were developed in conjunction with industrial/ organizational psychology experts.
As the ideal starting point for the eC²® model, results from our e4Survey® will:
Identify areas of opportunity and success within your organization
Assess the impact of employee perceptions on external customer satisfaction
Provide rich, actionable data that charts a path to the solution(s) necessary for service improvement both internally and externally
Engage the entire company in improvement
Support employee ownership and loyalty
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