CXE Achieves MSPA Elite Status for 2021

on January 19, 2021

MSPA Americas, the trade association representing the customer experience, measurement, and merchandising industries throughout the Americas, has announced that CXE has achieved MSPA Elite status for 2021. The MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas in advancing thestature and relevance of the customer experience industry and its pre-eminent trade association. It is an honor to be one of eleven member organizations of over one hundred total members to achieve this distinction!  

Customer Service Experts Rebrands to CXE

on May 01, 2020

We believe that customer and employee experiences are so important, that we have changed our name!

Customer Service Experts (CSE) is pleased to announce the launch of our new brand name, CXE. Rooted in the industry abbreviation for customer experience – CX – our new name further entrusts CXE to our vision of helping clients create employee and customer experiences that boost employee engagement, spark customer delight and ultimately drive organizational success. C connects the Customer. E connects the Employee. X unites the Experience between the two.

Calling the Shots

on June 04, 2019

Leading comes second nature to Customer Service Expert’s CEO and founder, Lise D’Andrea.   As a member of the Temple University Owl’s women’s lacrosse team, Lise went to the Final Four all four years she played and won the national championship in ’82 and ’84.  Unheard of at the time, this motivating leader shows how the skills she learned on the field translates to running her own company successfully for the last 25 years. 

2018 Airport Experience® News Awards Winners Announced

on March 12, 2019

AXN recently held the 2019 Airport Experience® (AXN) Conference and Awards Gala in Las Vegas, NV.  Each year, this high profile event celebrates the airports, concessionaires, and concepts that are revolutionizing and evolving the airport industry. Customer Service Experts (CSE) would like to congratulate all 2018 winners!

Congratulations to CSE’s Client partners who were selected as 2018 winners: 

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